Building on its role as an interoperability and analytics partner for Public Health Solutions (PHS) under New York’s 1115 waiver, Hyphen now connects over 300 CAIPA providers to PHS’ WholeYouNYC network

HARTFORD, CT — A new data-sharing initiative is connecting clinical care and social services for thousands of Medicaid patients across New York. Hyphen, a digital health platform specializing in interoperability has enabled the Coalition of Asian-American IPA (CAIPA) to expand screenings for health-related social needs (HRSNs) using Public Health Solutions’ (PHS) WholeYouNYC network. This effort aims to link more Medicaid participants to food, housing, and other essential social services through more efficient coordination between medical providers and community partners.

Providers often face challenges integrating social determinants of health (SDOH) into patient care because screening tools are generally disconnected from clinical workflows, often lack multilingual options, and largely neglect addressing cultural barriers of patient populations. Hyphen streamlines this process by embedding HRSN screenings directly into CAIPA providers’ electronic health record (EHR) workflows.

Through this initiative, more than 300 CAIPA-affiliated providers, including adult primary care physicians and pediatricians, can now screen patients for HRSNs in English, Chinese, Bengali, and Korean. Hyphen surfaced insights that led PHS to expand WholeYouNYC access across the CAIPA network.

“Using the Hyphen platform, we identified pockets of our membership who see CAIPA providers who hadn’t yet received HRSN screenings,” said Zachariah Hennessey, Chief Strategy Officer and Executive Vice President of PHS’ WholeYouNYC. “This initiative helps us meet our 1115 waiver goals by closing care gaps and advancing our collective mission to improve the health outcomes and well-being of all New Yorkers.”

“This is an extraordinary moment when access to essential social benefits like SNAP is under threat, and CAIPA is responding by empowering our physicians to expand and strengthen health-related social needs screening at scale,” said Dr. Eliza Ng, Chief Medical Officer, CAIPA. “This initiative equips our community providers to identify and address social drivers of health without disrupting their workflow. It’s a powerful example of how technology can support holistic care and build deeper trust between providers and patients.”

“We’re proud to strengthen the connections between networks such as PHS and CAIPA to improve outcomes for New Yorkers,” said Suzanne Wogelius, Vice President of Product Management, Hyphen. “This initiative shows what’s possible when interoperability moves beyond compliance, enabling real-time data flow across systems, workflows, and networks to make a difference in the lives of real people.”

About Hyphen

Hyphen is a healthcare technology company that makes it easy for health plans, providers, and community organizations to share data and work together to deliver connected-care. The composable Hyphen platform is payer agnostic and uses real-time FHIR-based integration to enable access to critical information when and where it’s needed most — so all healthcare stakeholders can align care coordination efforts around the patient. Hyphen was built with deep experience in value-based care, a focus on health equity, and a steadfast commitment to ensuring value flows in ways that benefit the whole healthcare system. Learn more at hyphencare.com.

About Public Health Solutions

Health disparities among New Yorkers are large, persistent, and increasing. Public Health Solutions exists to change that trajectory and support underserved New Yorkers and their families to achieve optimal health and build pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing direct services to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. Learn more at Public Health Solutions – Creating Healthier Communities in New York.

About CAIPA

For over 25 years, CAIPA has been the leading voice for independent physicians serving Asian American communities across Greater New York. Our unique community-focused approach is culturally and linguistically tailored to our 500,000+ patient population and has earned us the highest quality ratings in healthcare across metro New York.