Challenge

Healthfirst members see their community pharmacist nearly twice as often as they see their primary care doctor, creating a meaningful opportunity to bring pharmacists more fully into value-based care. Historically, however, pharmacies have not always had access to timely, member-specific information and tools that can help them identify and act on care opportunities within their existing workflow.

Connection

Hyphen’s Pharmacy Assistant app connects Healthfirst to those pharmacists. The app embeds actionable insights in existing pharmacy workflows, so pharmacists can see what each member needs and can take action–be it a 90-day refill conversion, overdue vaccine administration, or patient education. Healthfirst uses the connection to run a program which rewards pharmacists for delivering quality-focused interventions designed to improve care and health outcomes for their Medicare members.

Care Impact

Since project inception, pharmacists have completed over 220,000 activities for more than 87,000 unique Healthfirst members, including converting prescriptions to 90-day refills, administering needed vaccines, and providing member education. Medication adherence has improved by as much as 2.1% compared with the overall Healthfirst average. The connection was recognized with a 2024 KLAS Points of Light Award.